Customer Service

LifeLine24 has its roots in the type of service you can only find in an independent pharmacy. We provide personal, caring, and flexible service devoted to the needs of our customers. It is our experience, employees, and devotion to customer care that sets us apart from other long-term care pharmacy vendors. Our commitment to customer-centric care drives everything we do. We set our policies, choose our equipment, and hire our employees based on driving mission to bring the independent pharmacy experience into long-term care facilities.

Customer service starts with the employees. Our employees’ knowledge and experience create a level of service designed to exceed your expectations. Every policy LifeLine24 incorporates is designed to provide better communication and/or provide nurses with more time to care for their residents.

We designed LifeLine’s services from the start with a customer focus, taking our years of experience in the pharmacy industry and applying it toward the needs of long-term care facilities.
Here are some of the specialized services we offer:

  • 24-hour coverage – We guarantee that a pharmacist will be on-call for your facility at all hours.
  • All-week delivery – We have our own drivers, so we are able to deliver any day of the week.
  • Systems integration – Our technology suite is designed to make our pharmacy seem invisible. The less you have to hear about us from your staff, the better we’re doing our job.
  • Individualized staff – Each facility gets assigned to just a handful of people. If your staff does need to interact with our pharmacy, they’ll know exactly who they will need to speak with.
  • Customer representative visits – Every few weeks, we send out a representative to talk to you and your staff to get feedback on how well we are serving you.

The goal is for our clients to feel like they have someone on their side that knows their unique situations and can respond appropriately, while still performing at the speed and efficiency necessary to meet them. LifeLine24 is ready to rise to the challenge of meeting your customer service expectations.